Last updated: September 26, 2026

We want you to love your SKHIZO pieces. If something isn’t right, our returns process is simple and fair.

Return Window

You may return unused, unworn items in their original condition and packaging within 7 days of delivery. To start a return, email us at [email protected] with your order number and the reason for the return.

Non-Returnable Items

For hygiene and safety reasons, earrings cannot be returned unless they arrived damaged or incorrect. Final-sale items (marked as such at the time of purchase) and items showing signs of wear, alteration, or damage are not eligible for return.

Return Shipping

Customers are responsible for return shipping costs and for choosing a trackable shipping method, unless the item arrived damaged, defective, or incorrect — in which case we will cover the return shipping.

Restocking Fee

We do not charge a restocking fee on any return.

Refunds

Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable. Please note that your bank or card issuer may take additional time to post the refund.

Damaged, Defective, or Incorrect Items

Contact us at [email protected] within 7 days of delivery with your order number and clear photos of the issue. We will arrange a replacement or a full refund, including return shipping, at no cost to you.

Cancellations

Orders can be cancelled free of charge before they are dispatched. Email [email protected] as soon as possible — once an order has shipped, the standard return process applies.